Return and Exchange Policy

1. Order Cancellation

Order dispatch se pehle cancel ho sakta hai. Dispatch ke baad cancellation possible nahi.

2. Return/Exchange Eligibility

Sirf damaged, defective, ya galat item milne ki surat mein return/exchange accept hoga. Kyunke hamare products handmade hain, color ya design mein halka farq normal handicraft feature hai – is bunyad par return nahi hoga.

3. Time Limit

Delivery ke 1/2 dinon ke andar WhatsApp (03138087212) ya email (info@haniahandicraft.com) par unboxing video/pics ke sath contact karein. Is muddat ke baad koi claim accept nahi hogi.

4. Refund Method

Approved claims mein replacement diya jayega. Agar replacement possible na ho to refund original payment method ya bank transfer se 1/2 working days mein kar diya jayega.

5. Return Shipping

Damaged/defective item ki return shipping cost company bardasht karegi. Baaki tamam suraton mein return shipping customer ke zimme hogi.

6. Cash on Delivery Orders

COD refund sirf bank/JazzCash account transfer ke zariye hoga.

Haniahandicraft.com – Naam Hi Bharose Ka.